• Superb service and great vacation

    We had a very nice suite with a small outside balcony staircase; everyone enjoyed the 5 day stay. Highlights were: the hotel-sponsored Eco Resort series, where our 10 year old grandson learned all about the red mangroves, manatees, and local sea urchins from Gary, a very engaging Marine biologist; the first class restaurant, Tavern N’ Town; a very convenient Fury boat excursion service at the hotel dock; a nice salt water swimming pool; and very friendly and professional young service staff representing at least a dozen countries ranging from Turkmenistan to Poland. The concierge was an extraordinarily well informed and very helpful local. Reception staff were terrific and managed a number of problems swiftly (jammed porch door; dishwasher issue). A shuttle service ran at least hourly to stops around Duval Street although it was easier to drive or grab one of the pink cabs. The pool got very crowded late in the day and was less enjoyable; the “beach” was not for swimming or sunning but served as the boat dock for jet skis and tour boats; rooms were not made up until quite late in the day; the elevator from Garage 6 was making progressively scarier sounds and struggling more through the week; several times it was hard to find a parking space in the evening.

    from Trip Advisor

  • Marine science eco experience

    Person named Garrett came for a demonstration at our hotel which was Hyatt Sunset Harbour from the marine science eco experience. He was very interesting and knowledgeable and very passionate about his work glad he came to the hotel just learned A lot of new and interesting facts about the reef and other sea life.

    from Trip Advisor

  • Great time in Key West

    Our family had a brief stay at the Inn and loved it. The staff was very friendly, accommodating, and efficient, even with our late check – in. The pool area is lovely, especially the Marine Science Eco Experience presentation – that was a big hit!

    from Trip Advisor

  • very nice place to stay

    Our family of 5 spent a week at this hotel. The room had enough space that it didn’t seem packed with all of us and all of our stuff. Beautiful marina to watch the sunset. Nice pools for the kids. Hotel staff was very helpful. They even had a nice marine environment presentation on Sunday morning. Overall we had a great week and the hotel was a big part of that.

    from Trip Advisor

  • Memorial weekend

    If you are here in a weekend, make sure to stop by the pool on Sunday morning. Garret, from Marine science Ecoexperience is there to talk and show you some marine life. He was so very nice, very educational, entertaining, to kids and adults alike. Hope you get to see him.

    from Trip Advisor

  • Vacation

    This is our second visit to Marathon. The hotel is clean and spacious. The staff is very nice and accommodating. The Marine Science Eco Experience on Sundays at poolside, was fantastic! I would highly recommend lodging here. You won’t be disappointed.

    from Trip Advisor

  • Excellent hotel

    My family and I had the best experience in The Hyatt Place. The staff is very friendly and pleasing as well. The complimentary breakfast is the best ever with an array of options. The Marine Science Camp exhibit was very instructional and the guys were great. We all loved it, specially my son.

    from Trip Advisor

  • Fantastic hotel kids loved the Marine Science Camp

    Fantastic hotel kids loved the Marine Science Camp
    Rooms are great and well maintained
    Staff friendly. Fantastic food. Great pool and hammocks!
    Sol by the sea the best restaurant at the ocean, sea food salad a must have and do not miss the fish tacos… and the passion froot caipirinha!!!

    from Trip Advisor

  • Sun, Rest, Relaxation in the Florida Keys

    This resort is very well suited for the whole family . There is a children’s pool, family pool ,a spa for total relaxation, events for children like the Marine Science Eco Experience where the kids get first hand experience with learning and touching local marine life [hermit crabs, sea horses, assorted fish ..which are returned unharmed back to the ocean after the event ] The staff is very pleasant and attentive to your needs.

    from Trip Advisor

  • marine eco experience

    beautiful hotel, rocks off pier great place for looking at parrot and angel fishes. Also really enjoyed the marine eco experience hosted on sunday mornings. very knowledgeable group about the keys and the marine life. Even learned a little about people who are trying to help growth of coral reefs

    from Trip Advisor

  • mini getaway with the family from melbourne fl

    We stayed here 2 nights & loved the location & the room was beautiful facing the water, we did paddle boarding, wave runners & even Kayaking & Keith was great at going through everything with us & my kids even enjoyed an ocean biology hands on with staffs Becca & Julie by the water. They were wonderful & explained about the stuff they caught while we were watching them with their nets. Great place for the whole family…..

    from Trip Advisor

  • Loved the beach and Marine Science presentation

    I had a wonderful stay at the hotel. It was clean and the staff was so friendly. I loved having the Emocean Sports right next door/on the property. It was convenient and the staff there made our trips exciting and fun. They were knowledgable and made us feel safe even when they were making jokes! I particularly enjoyed the Marine Science presentation on the beach on Saturday morning. There were cool critters and the biologist, Julie, was also very knowledgeable and seemed to really love what she did!

    from Trip Advisor

  • Sunday sea grass sweeps.

    Me and my husband are locals and we love going to the islander to relax, BUT this Sunday just topped it for us even more, two bright ladies sweeping the sea grass to catch and teach guests about the marine life we don’t even notice in the sea grass. Me and my husband were shown how to look and observe the different species and the ladies allowed us to sweep for our own marine treasures. It was amazing! We learnt and gained so much appreciation from this small but powerful amenity! Thank you

    from Trip Advisor

  • This is a beautiful Hyatt property one of their best.

    The eco-Marine seminar was excellent. We totally enjoyed our stay at Windward point everything was clean and very well taken care of. The staff was friendly and anxious to help you with anything that you need.

    from Trip Advisor

  • A very positive experience!

    “At the end of March I had to have some business meeting in Key West. I met friends at this hotel.Earlier in March I was at the Hyatt Regency Chicago,but this hotel had an added treat ! There was a Marine Science presentation presented by Ms. Sherri Paris a marine scientist. The topic was on dolphins and there were other sea creatures to view and even touch ! Hyatt has done it again ,great resort, comfortable and this added bonus of a very informative , marine science event. Keep up the good work Hyatt!!!

    from Trip Advisor

  • The best hotel with the best location!

    We had a ball while staying at this property. Only 48 units so you could always grab a lounge chair to lay out on. The pool was amazing, so were the guests. Everyone was so friendly; several people exchanged names and numbers! Every Monday, Tuesday, Wednesday and Thursday the hotel had events planned in the afternoon. Every one them were so interesting! Our favorite of all was when the scientists came in from The Science Marine Camp. Not only did we hear about the sea life here, but we got to see and touch the live critters! You could hear a pin drop – everyone was waiting for the next sea creature to come around! The pool was great, the talks were good, and the restaurants and nightlife were superb! You are only 3 short blocks from the heart of Duval. You have your choice of a zillion fabulous restaurants. Our favorite was Two Friends – lobster tail for just $19.99! We ate there three times. They also serve breakfast and lunch. Another fave was Red Fish, Blue Fish. Both of these are within 6 Blocks so we walked. We did rent bikes for $55/week but found it was easier to walk. Don’t miss Mallory Square for the sunsets. They also have street performers and great vendors! We will definitely be back for more around the Holidays!

    from Trip Advisor

  • Eco Experience: Education leads to conservation

    FLORIDA KEYS — Marine Science Eco Experience is an interactive educational program designed to educate those interested in knowing about the Florida Keys unique marine environment and ways to protect it. (Read full article here.)

    from Keysnews.com

  • Thank you so much for such genuine, detailed comments about your recent visit! I’m so glad you enjoyed our new Marine Scientist Guided Talk. Many thanks for Sherri Paris and her knowledgeable, enthusiastic team for bringing the Eco Resort Series to the Hyatt Residence Clubs here in Key West! Thank you again for taking the time to share your experience with the Trip Advisor travelers. We hope to welcome you back to Sunset Harbor again very soon!

    Derek N,, General Manager at Hyatt Sunset Harbor Resort